tag:status.buddypunch.com,2005:/historyBuddy Punch Status - Incident History2024-03-29T05:23:34ZBuddy Punchtag:status.buddypunch.com,2005:Incident/191922902023-11-22T07:46:06Z2023-11-22T07:46:06ZLogin page down<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>07:46</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>06:07</var> UTC</small><br><strong>Update</strong> - Issue has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>04:35</var> UTC</small><br><strong>Investigating</strong> - We have identified the issue and are working to get the login page back online.</p>tag:status.buddypunch.com,2005:Incident/164192932023-03-11T02:30:30Z2023-03-11T02:30:30ZDelayed Employee / Contractor Payments<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Update</strong> - Great news. All remaining payments that were not sent earlier have now been fully released to the Federal Reserve. These payments will go out in the 4:45pm ET Same Day ACH window.<br /><br />As a reminder, funds will settle with the receiving bank by 6pm local time; note that while funds are often made available immediately, it is up to the discretion of the bank itself on when they make those funds available to the employee / contractor in their bank account. By law it is Midnight local time, but timing varies bank by bank.<br /><br />In the meantime, we will continue to actively monitor the status of these payments to ensure smooth delivery. <br /><br />Thank you for your patience and support.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Update</strong> - We are continuing to work closely with our banking partner to ensure payments go out today. <br /><br />We have identified all employees & contractors who have yet to be paid. We have now provided all required information to their team to create and submit the ACH file required to send payments, and are actively working with them to ensure that file is submitted on time. We jointly expect to meet the 4:45pm ET Same Day ACH window. <br /><br />Funds will settle with the receiving bank by 6pm local time; note that while funds are often made available immediately, it is up to the discretion of the bank itself on when they make those funds available to the employee / contractor in their bank account. By law it is Midnight local time, but timing varies bank by bank.<br /><br />We appreciate your continued understanding and patience. We will follow up with more details no later than 5:00pm ET.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>18:57</var> UTC</small><br><strong>Update</strong> - We have continued to receive some positive reports that employees & contractors have received their funds. <br /><br />We remain committed to paying all employees & contractors today and will send out any additional payments, if needed, by latest the final Same Day ACH submission window at 4:45pm ET.<br /><br />We appreciate your continued understanding and patience.<br /><br />We will follow up between 2:45-3:30pm ET with an update.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Monitoring</strong> - Due to an issue with our banking provider, employee & contractor funds for payrolls that were meant to be paid today are delayed.<br /><br />We are confident that payments for your employees & contractors will land today. We will follow up with more details around specific payment timing as we receive confirmation.<br /><br />We apologize for this inconvenience. Nothing is more important to our service than processing timely and accurate payments for you. We will work with our banking provider to identify the issue and resolve it on a go forward basis.</p>tag:status.buddypunch.com,2005:Incident/159526042023-01-27T15:54:49Z2023-01-27T15:54:50ZDelayed Payments<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:54</var> UTC</small><br><strong>Resolved</strong> - We have confirmed our ACH file has been received. All Direct Deposits dated for today will be posted by the bank and funds will be posted at 5pm local time. While this should resolve the issue and remit payments to affected employees, we will continue to monitor to confirm that the payments successfully land in accounts.<br /><br />We sincerely apologize for this delay.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - We have isolated the issue to one of our banking providers and are actively investigating root cause and resolution paths with that provider. We are simultaneously exploring other means to send employee payments today.<br /><br />We remain confident that employee payments will land today. We will send an updated status within the next hour or if we have meaningful updates to share in the interim.</p>tag:status.buddypunch.com,2005:Incident/76657442021-08-02T19:56:08Z2021-08-02T19:56:08ZPush notifications - delay<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - The incident was resolved, all push notifications sending normally.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Identified</strong> - Our push notification provider is having a partial outage and are working on resolving the issue. Some push notifications may be delayed.</p>tag:status.buddypunch.com,2005:Incident/76645082021-07-26T22:30:00Z2021-08-02T14:55:46ZConnection Issue<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Resolved</strong> - Some users were not able to login. Investigated and resolved by 5:40pm central time, or 12 minutes after incident created.</p>tag:status.buddypunch.com,2005:Incident/66594792021-04-01T22:45:41Z2021-04-01T22:45:41ZBuddy Punch host Microsoft Azure is having an issue. We are aware and investigating<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>22:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.buddypunch.com,2005:Incident/61680452021-02-03T02:45:54Z2021-02-03T02:45:54ZMonitoring<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>02:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.buddypunch.com,2005:Incident/51368852020-09-20T14:00:00Z2020-09-20T17:47:27ZEmail Processing Delays -<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Resolved</strong> - Our email processing infrastructure is running behind which is causing delays. We are switching to another email processor.</p>tag:status.buddypunch.com,2005:Incident/23656752019-05-03T00:07:17Z2019-05-03T00:07:17ZBuddy Punch is experiencing connectivity issues<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>21:34</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.buddypunch.com,2005:Incident/20909842018-12-10T19:24:18Z2018-12-10T19:24:18ZConnection issue<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:24</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Identified</strong> - We are aware of an issue with connections to the website and app. We are working to resolve it as quickly as possible.</p>tag:status.buddypunch.com,2005:Incident/20006862018-10-29T14:13:54Z2018-10-29T14:13:54ZTime Entries (Duration) on Web<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Resolved</strong> - This issue is now resolved. You will be able to add time entries as expected.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue with Time Entries (duration) when accessing them via a browser. We are working to resolve this issue. In the meantime we would recommend adding time entries from the Mobile Apps, they are working as expected.</p>tag:status.buddypunch.com,2005:Incident/16238382018-03-01T17:23:13Z2018-03-01T17:23:13ZSystem performance issue<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Resolved</strong> - Performance issue has been resolved. You should now be able to login normally.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating a performance issue. You may have trouble accessing the site while we are investigating.</p>tag:status.buddypunch.com,2005:Incident/14826422017-11-06T21:33:48Z2017-11-06T21:33:48ZDegraded Performance<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:33</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>21:12</var> UTC</small><br><strong>Monitoring</strong> - The website and mobile apps are starting to respond as normal. We will continue to monitor the situation.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Identified</strong> - An issue with our cloud hosting provider is causing some degraded performance. The mobile apps appear to be working better than the website at this time.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:32</var> UTC</small><br><strong>Investigating</strong> - We are investigating some failed logins, time outs and slow response times.</p>tag:status.buddypunch.com,2005:Incident/13316522017-08-18T03:39:32Z2017-08-18T03:39:32ZBuddy Punch slow loading and errors<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>03:39</var> UTC</small><br><strong>Resolved</strong> - The performance issue has been resolved</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>01:09</var> UTC</small><br><strong>Investigating</strong> - We are investigating the slow performance of Buddy Punch</p>tag:status.buddypunch.com,2005:Incident/11578012017-03-14T17:38:49Z2017-03-14T17:38:49ZBuddy Punch is experiencing a partial outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Monitoring</strong> - We are starting to see our websites and application coming back online. We will continue to monitor the situation.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Update</strong> - We are continuing to work on this issue. BuddyPunch.com is completely down at this time. App.BuddyPunch.com and the mobile apps are starting to come available as the DNS changes propagate. Similarly Support.BuddyPunch.com and Buddy Punch email is coming back as well. We will update the status here as it comes available.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Update</strong> - We're continuing to work on this issue and hope to have a resolution soon. We apologize for the inconvenience.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:58</var> UTC</small><br><strong>Investigating</strong> - Buddy Punch is having DNS issues that is causing a partial outage. We are working with our provider to resolve this issue as quickly as possible.</p>tag:status.buddypunch.com,2005:Incident/10035352016-11-29T22:14:05Z2016-11-29T22:14:05ZBuddy Punch application is down<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Monitoring</strong> - The issue appears to be resolving. We will continue to monitor</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - We are working with Microsoft to resolve this issue.</p>tag:status.buddypunch.com,2005:Incident/9856342016-11-10T22:58:36Z2016-11-10T22:58:36ZBuddy Punch App - Outage<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Monitoring</strong> - Issue is resolving</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>22:33</var> UTC</small><br><strong>Investigating</strong> - We are investigating with your hosting provider.</p>tag:status.buddypunch.com,2005:Incident/9737662016-11-01T03:34:54Z2016-11-01T03:34:54ZBuddyPunch.com experiencing downtime<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:34</var> UTC</small><br><strong>Resolved</strong> - BuddyPunch.com has fully recovered.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:27</var> UTC</small><br><strong>Identified</strong> - BuddyPunch.com company website and blog are experiencing down time. The application at https://app.buddypunch.com is unaffected.</p>tag:status.buddypunch.com,2005:Incident/7685952016-09-15T14:58:12Z2016-09-15T14:58:12ZElevated Errors<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Resolved</strong> - Issues have been resolved at hosting provider.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>12:22</var> UTC</small><br><strong>Identified</strong> - We're experiencing an elevated level of errors. This appears to be caused by an issue at our hosting provider. We will update as soon as possible.</p>tag:status.buddypunch.com,2005:Incident/7610712016-09-07T21:28:36Z2016-09-07T21:28:36ZInvestigating errors on Buddy Punch web application<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Resolved</strong> - Issues logging in appear to be resolved. We are continuing to work with our cloud hosting provider on the issue.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.buddypunch.com,2005:Incident/7473842016-08-24T19:02:01Z2016-08-24T19:02:01ZAccess Issues<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Resolved</strong> - The technical issues appear to be resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Monitoring</strong> - We are monitoring the situation as some customers are unable to access Buddy Punch.</p>tag:status.buddypunch.com,2005:Incident/6162442016-07-18T20:59:35Z2016-07-18T20:59:35ZService Interuption<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Resolved</strong> - All issues have been resolved</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>20:08</var> UTC</small><br><strong>Monitoring</strong> - Buddy Punch is back up and running. We will continue to monitor the performance.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Investigating</strong> - We are investigating slow performance and customers not able to access Buddy Punch</p>tag:status.buddypunch.com,2005:Incident/5412962016-06-24T14:43:07Z2016-06-24T14:43:07ZElevated Errors<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Resolved</strong> - The errors have been resolved</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:29</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to monitor performance as the errors have slowed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:15</var> UTC</small><br><strong>Investigating</strong> - We're experiencing an elevated level of errors and are currently looking into the issue.</p>